At Baden Engines, customer satisfaction is important to us. We strive to provide quality used and reconditioned Mercedes-Benz engines. Please review our Returns & Refunds Policy carefully before making a purchase.
Return Eligibility
Returns may be accepted under the following conditions:
- The return request is submitted within 14 days of delivery.
- The product is returned in the same condition as supplied.
- The product has not been installed, modified, dismantled, or damaged.
- All original labels, markings, and documentation remain intact.
All returns must be approved by Baden Engines before being sent back.
Non-Returnable Items
The following items may not be eligible for return:
- Engines that have been installed or used.
- Special-order or custom-request products.
- Products that have been altered, modified, or damaged after delivery.
- Products returned without prior authorization.
Engine Compatibility
Customers are responsible for verifying engine compatibility before placing an order.
We strongly recommend confirming:
- Vehicle model
- Year of manufacture
- Engine code
- Technical specifications
If you are unsure, please contact our team before purchasing.
Returns resulting from incorrect customer selection may be subject to approval and restocking fees.
Damaged or Incorrect Items
If you receive an incorrect or damaged product, please notify us within 48 hours of delivery.
When contacting us, please provide:
- Order number
- Photographs of the item
- Description of the issue
We will review the information and work to resolve the matter as quickly as possible.
Refunds
Once a returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on your payment provider.
Shipping Costs
Unless the return is due to our error, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by law.
Cancellations
Orders may be cancelled before dispatch by contacting our team as soon as possible.
Once an order has been shipped, cancellation may no longer be possible and the standard return process will apply.
How to Request a Return
To request a return, please contact us with:
- Full Name
- Order Number
- Product Details
- Reason for Return
Contact Information
Baden Engines
📧 Email: mailto:contact@badenengines.com
📞 Phone: +34 631 58 94 06
🌐 Website: https://badenengines.com
Our Commitment
We are committed to providing quality used and reconditioned Mercedes-Benz engines backed by professional customer support. If you experience an issue with your order, our team will work with you to find a fair and reasonable solution.
Need assistance? Contact our team and we’ll be happy to help.
